monitoring - Centralizing email alerts -


we have thousands of email alerts our various systems. looking system sift through noise , structure info acute alerts.

i imagining email subscribing tool can categorize them automatically , manually, , let of them generate real alerts real people. instead of having real people sift through noise.

some of our alerts come using various providers of infra , services. ones hardest handle come our legacy in-house (micro) services.

example emails:

  • hi name! important server disk 90% full. br, 1 of infra systems.
  • many users stuff right now! queues long, know.
  • this named operation failed because of known reason.
  • unexpected error made customer nnn not cheeseburger. please fix manually.
  • a raw stacktrace. (the legacy code works strategy if else fails, let's email error programmers ._.)

as see, require action, sources various , groups of people handle them dynamic. while more of log.

what thought of

  • filtering in normal email clients - want away from.
  • ticketing systems zendesk, feels on wrong end of problem
  • improve code produces alerts. need system me current situation @ hand.
  • talla.com (an ai driven ticketing system) seems of ticketing system , not sure if handle level of tech detail , timeliness conversational based. not sure if able produce elevated alerts.

meta

this might not suitable stackoverflow question , in case accept migration other se site or close votes recommendations on more help.


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